![]() Your firewall may be set to block the network communication between the TWS updater process and the TWS repository server. If this occurs please refer to IBKB 3424 for further recommendations and steps. If for some reason, you are unable to terminate the process, restart your computerĪ program on your computer, such as an antivirus, may erroneously interpret the behavior of the TWS updater process as suspicious or threatening and prevent it from running or from connecting to the TWS repository server. Select the " Trader Workstation" process and click on " Force Quit"ģ. If for some reason, you are unable to terminate the process through the Task Manager, restart your computerĢ. If you find any, click on it to highlight it and click on the button " End task" or " Force Quit" on the bottom right corner of the Task Manager windowģ. Under the tab "Processes", please check if there is a process named TWS.exe or update.exe running. Press CTRL+ALT+DEL on your keyboard and select Task ManagerĢ. According to your operating system, please follow the steps below:ġ. In this case you can use the task manager to terminate the process. This usually happens when the TWS was not properly closed or unresponsive. If you are unable to locate the TWS window, please consider that the TWS process may still be running. You should then see the TWS login window where you can enter your credentials. Then launch the TWS again and wait for the automatic update to complete. If you are able to locate the TWS window on your Desktop or on the tray bar, bring it to the foreground and use the TWS top menu File -> Exit to close it. In this case, please follow the steps below: If another TWS session is running on your computer (either visibly or in the background), the updater process will not be able to update the application core files since they are in use. Your firewall is blocking the platform auto-update processĪ) Another TWS session is running on your computer A program is blocking the platform auto-update processĬ. Another TWS session is running on your computerī. Should you want to update the offline TWS, you would have to download and run the newly released Offline TWS installer from our website.Ī. The Offline TWS does not update itself automatically. The TWS automatically updates itself each time a new platform release is available. We provide two TWS installation types: the TWS and the Offline TWS Should you have the STABLE or any OFFLINE version, which does not auto-update, please ensure that you take the necessary steps to keep your TWS in line with the latest security fixes. To that end, we request that our clients give priority to the use of the LATEST TWS version, which will auto-update. We are committed to providing a secure environment for your assets and trading activities. We continue monitoring the evolving industry threats and adopt additional mitigation measures as needed.We continue our ongoing efforts to fully identify and patch any impacted internal systems (those that are not accessible from the Internet).We have updated our security infrastructure (including network firewalls, application firewalls, intrusion detection tools, etc.) with the latest protection measures that help detect and block cyber-attacks that attempt to exploit the Log4j vulnerability.We have upgraded our Trader Workstation (TWS) software and our TWS installers with a version of Log4j that is not susceptible to this vulnerability.We have patched all our servers accessible externally (from the Internet) with a version of Log4j that is not susceptible to this vulnerability.We are actively working, with high priority, to mitigate the threat on several levels: WHAT IS IBKR DOING TO PROTECT ITS CLIENTS? The ubiquitous nature of Log4j and the ease of exploitation of the vulnerability makes this threat not only critical but also nearly universal. The vulnerability allows an unauthenticated remote actor to take control of an affected system and execute arbitrary code on it. Log4j is very broadly used in a wide variety of consumer and enterprise services, websites, applications, and devices to log security and performance information. On December 9, 2021, a critical security vulnerability in Apache's Log4j software library was disclosed, (now commonly referred to as “Log4Shell”).
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